Engaging with more than 63,000 stakeholders at hundreds of events, allowed us to hear the message clearly that decarbonisation was the top priority and that our plan needed to balance ambition with affordability. You also told us that the overall reliability and resilience of the network remains very important, which will increase with a greater reliance on electricity in the future.

You want us to deliver on these priorities while keeping bills low.

Stakeholder priorities formed from early, deliberative engagement and became richer in detail as the engagement programme progressed. These have shaped our business plan outcomes and ambition levels throughout our plan.

• Decarbonisation is an urgent priority for most of our stakeholders and customers, reflecting heightened concern about the impact of climate change. As a result, we will play a significant role in facilitating the transition to net zero, including providing access to energy system data.
• The safety, reliability and resilience of our network remains a top priority, as day-to-day life comes to rely more and more on electricity.
• Stakeholders expect us to show leadership in environmental protection, including reducing the carbon footprint of our operations.
• Stakeholders want us to continue supporting vulnerable customers and to go further, including facilitating a socially inclusive transition to net zero.
• Stakeholders and customers want us to seriously consider affordability and continue to focus on keeping bills low.

Customers gave an 82 per cent acceptance score for our final plan. Further information about the research and acceptance levels by plan area is available in our Detailed engagement findings.